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Frequently Asked Questions

What is the purpose or mission of the Volunteer Services Council?

The Volunteer Services Council is a non-profit 501(c)(3) organization which provides financial support and resources that benefit patients served at the State Hospital and State Supported Living Centers. Through financial contributions, volunteerism, and other avenues of support, the Volunteer Services Council at Waco Center for Youth is committed to enriching the lives of Texas adolescent youth struggling with mental and behavioral health issues.

What is the Waco Center for Youth?

Waco Center for Youth is a residential treatment facility that serves teenagers, ages 13 through 17, who are experiencing emotional or behavioral difficulties. Patients are referred to Waco Center for Youth through local mental health authorities from throughout the state of Texas.

How do I volunteer at Waco Center for Youth?

The first step to volunteering is filling out an online volunteer application. You can find instructions here. To go straight to the application, please click here. After you fill out your application, it will get sent to the Community Relations Department at Waco Center for Youth and someone will reach out regarding volunteer trainings and orientation.

What are the requirements to volunteer?

Volunteers must be at least 18 years of age. Volunteers are required to complete an online volunteer orientation training and other various trainings conducted by WCY staff. Volunteers will also submit their information for a fingerprint and background check, as well as a CANRS (Child Abuse and Neglect Reporting System) check.

Do I need to be vaccinated to volunteer?

Yes. Volunteers will need to have their COVID-19 and flu vaccinations. Volunteers will need to show proof of vaccination and a copy will be kept on file. Volunteers will also need to have a TB test.

How can I make a donation to Waco Center for Youth?

There are multiple ways donations can be made to WCY. Monetary donations can be made via PayPal here or can be mailed to the following address:

Volunteer Services Council

C/O WCY - Community Relations Department

3501 N 19TH ST

Waco, TX 76708

WCY also has a unique incentive program for the clients where they can purchase new clothing through points earned for good behavior. These points are known as "stars." Donations of new clothing are another great way to support the clients! Visit our page on The CeNTER to learn more!

Is my donation tax-deductible?

Yes! The Volunteer Services Council is a registered 501(c)(3) nonprofit organization. Our EIN (Employer Identification Number) is 74-2217040. Employer Identification Number is used tax reporting purposes. If you need official documentation, please contact the Community Relations staff at WCYCommunityRelations@dshs.texas.gov or (254) 745-5174.

What happens to my donation?

Visit our donate page for more specific donation information and learn about all the ways you can have an impact on the clients with your generous donation.

Does the Volunteer Services Council have anything to do with client admissions?

The Volunteer Services Council only serves as a support organization for the clients. We are not involved in any part of the admissions process. For more information, please contact Waco Center for Youth staff at (254) 756-2171

Resources for Mental Health

Click here to be directed to the Texas Health and Human Services Mental Health & Substance Use Resources page.